aP
anit P

1 reviews | Active since Aug 2016

09 Dec 2016, 12:42

Bad Service

<p>i have signed a new contract with cell c. they have not honoured any part of the contract.</p> <p>they also add on products after you have signed on. i went for a Hawei p 8 lite , i paid my 1 st bill as per the contract. my next bill i was charged for BIS . After reporting it to them they have still not sorted out the problem which i am wiating for 3 weeks. already they have sent me a new bill.</p>

0
Replies (3)
Cell C
Cell C's reply09 Dec 2016, 13:11
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply09 Dec 2016, 15:44
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

aP
anit P's update09 Jan 2017, 12:37
Reviewer Update

Dear Danielle, thank you for your help before, however my problem that you said had being solved .

it has not being solved and i am again being charged for the contract.

it seems like we at the same place that we have started.

this is very bad service. i a sure you that i will never again take out another contract.