Bad service

<p>I tried the whatsapp gift bundle but the bundle got loaded on my account, I phoned the customer service immediately and asked them to transfer the bundle to the right number, that case was logged on 16/11 abd today i get feedback stating they cant refund or transfer because i used some of the bundle. I have wifi at home and 200gb prepaid bundle on my account so i can't see how im supposed to choose which bundle i use. I dont want a refund, i just want Cell C to admit their service was bad. case number- ********** 500</p>