Bad Service

<p>I am due for an upgrade. On 11/11/2016 I went to our local Cell C store in Malmesbury. But they were all out of stock, like always. Then on 14/11/2016 Cell C Direct called me for a upgrade. They offered me the Samsung Galaxy J1 Ace Neo for R159/month. The next day (15/11/2016) they delivered the phone, but it was the Samsung J1 Mini, not what we agreed upon.</p> <p>I phoned them the same day and they told me that they collect the phone and reverse the upgrade. After I phoned them on the 21/11/2016 they picked the phone up on the 22/11/2016.</p> <p>25/11/2016 it was Black Friday, very nice deals at our local store, but I could not do the upgrade because they were still processing the upgrade reversal.</p> <p>Only on the 29/11/2016, after a lot of phone calls, the upgrade reversal was completed. Ref. No. ********** 744.</p> <p>So on the 01/12/2016 I went back to the store in Malmesbury, to try and do the upgrade in store.</p> <p>They could do it for me for a Samsung Galaxy J2 for R169/month on the Pinnacle 50, and they got stock. so great I will do. Next day, 02/12/2016, went to store to finalise the upgrade, and guess what no stock, but it will arrive later the day, OK I will wait till later the afternoon.</p> <p>They phoned me later and told me the stock is there. I went back to the store to find out that there is a problem with the contract. The Panicle 50 is an open contract, so there is no limit on the calls, to get a limit she must give me a Top-up contract and that will cost well over R200/month.</p> <p>So what must I do now to get the upgrade? It seems that Cell C is incapable to help me in this regard. This is the worst service I have ever seen from a cell phone service provider. </p>