1 reviews | Active since May 2016

09 Nov 2016, 16:30

bad service

Ok so on Monday I called cell c on 084145 wanting a contract,i mean out of all networks I chose my own hoping they will give me a good customer service but in fact I regret,should hv even gone for mtn...I was given a colour I did not like,even after making so many attempts in calling the agent that assisted me it came to no avail,sent her emails left,right and center..let alone an email to at least lie to me and tell me lies but she's does non of them. got a phone today it was not what I wanted,wrong contract amount..am like how do sales people work in now days..I am now sited with a phone I dislike,the option is wrong,Tshepo Mahlangu u need to learn a few things about being a sales person..u are bad

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Replies (2)
Cell C
Cell C's reply10 Nov 2016, 07:17
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply10 Nov 2016, 09:31
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN