KS
Karien S

1 reviews | Active since Jan 2016

12 Oct 2016, 09:05

BAD SERVICE

<p>We changed our cellphones from MTN to CellC. We thought that the porting was an easy process. The services that we get from Ben(Barend) and Leandri is not good at all. On one of the contracts we have received the cellphone and simcart, but the porting is still not done. The first excuse for the delay was that they don't have stock on the phone(after we phoned Ben to ask what is happening - we were never notified that there is a problem). We changed the phone to something they had in stock - the simcard and the phone was deliverd at my home(RAM couriers never phoned me to confirm the delivery - after this was requested in writing from CellC). As of today the porting is still not done - three e-mails was send to CellC for the porting, now the excuse from Ben(Barend) is that there was a change in employees! </p>

0
Replies (3)
Cell C
Cell C's reply12 Oct 2016, 09:20
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply13 Oct 2016, 09:09
Official

Please be advised that Skhumbuzo has escalated this matter to Business for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply17 Oct 2016, 15:12
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN