Bad service

<p>On the 31st of August I called in to cancel my contract when an agent referred me to a new saver plan R20 which consists of 1G data, 50 minutes and 50 sms, they agent told me on the 1st of October that it will kick it in. On the 1st I got a different sms, a package I did not approve of , I have been trying to call in to have someone to assist me, but they keep saying that the supervisors are in a meeting or currently busy, it's really unprofessional to have accepted one thing but then receiving something different.</p>