MP
Michelle P

1 reviews | Active since Mar 2016

07 Sept 2016, 15:28

Bad service

<p>My phone was ****** on the 3rd July 2016. I reported it immediatetly at one of the CellC shops. A request for a simswop and cancellation of old sim was requested, but never activated. The next day I contacted CellC and they could not track this call. Simswap was done, but the *****s used my simcard like crazy, during the period it was supposedly cancelled. Numerous calls were made to cellc to fix this, promises made to return calls, which never happen. I got hit with a R4500 debit order, which I rejected. Now I get nasty sms's and no one at Cell C wants to take responsibility for this or fix my account. Bad service and now these emails....</p>

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Replies (3)
Cell C
Cell C's reply07 Sept 2016, 15:40
Official

We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

MP
Michelle P's update08 Sept 2016, 11:31
Reviewer Update

I received call yesterday and this morning, but informed the consultant that I was in a meeting. Asked for call back in 30min, which didn't happen. I just received an sms saying that my service is going to be suspended today. This is unacceptable. If my account is not ammended with immediate effect, I will take this further.

MP
Michelle P's update08 Sept 2016, 15:26
Reviewer Update

Thank you very much to Sandros Mhlongo at Connect head office for taking the time to assisting me with my account.