Bad service!

<p>I called earlier on this week for my upgrade and I received prompt assistance and I got my package within two days or so :-)</p> <p>I've been struggle to so a simple sim swap since Wednesday night (20th ) if I'm not mistaken. I called your client care and the first consultant advised me that for a sim swap it's quicker if I use the self-service option... we first struggled with the network so I had to call in to receive the OTP.. So I used that service and only with the 3rd consultant did they inform me that it's only available from 6am to 8pm...Morning of the 21st July between 7:300am and 8am I tried it again and it was yet 'unavailable' again... I called through to 140 between 16:30-18:30, was informed that it's in processing and I must wait for 4hrs... it's been more than 4hrs now and it's frankly quite annoying because I can't use the new phone for it's intended purpose!</p>