Bad Service

<p>I cancelled my contract with Cell C. There was an amount of R626 outstanding. I was in Ghana and asked my wife to enquire on the account. She was not helped because the account was not in her name. On my return I visited Cell C Waterfall Mall and was assisted by an agent. She phoned Cell C and was about three hours on the phone whereby she was referred to and from. The problem is that Cell C debited my daughters account for the amount that I owed and she reverses it every time. Cell C has not got the right to deduct from her account. Up to now I could not get clearance on why the R626 escalated to R1109.01. The reason I was told is for reversing the debit order that was not given permission to Cell C for deduction. I also asked for a letter stating that the R1109.01 was the final amount. Up to now no back feed from Cell C. The outstanding amount was paid on the 4th of July 2016. This morning I was contacted by Cell C about the outstanding amount. I told the lady and asked her to e mail me so I can sent proof of payment, she also told me that the funds was paid into my daughters account. Up to now still awaiting e mail, seems Cell C will fix everything on the phone what they can’t do. When I did the payment I used my sons number as reference. It seems Cell C change things as they seem to what they want. I am really annoyed with Cell C service. When Cell C contacts you they said all calls are recorded, why don’t they listen to the calls and will sort out a lot of problems. I can assure you I will never use Cell C again and my daughter is also going to end the service with Cell C due to improper management of accounts.</p> <p> </p>