TM
Tiisetso M

1 reviews | Active since Jun 2016

28 Jun 2016, 11:31

Bad service

<p>I have experience the most horrible service with cellc. For someone who has 5 contracts with them, I am treated unfairly. They debit my account every month with no problems but when it comes to them delivery a good service to me, its always a hustle. I always have to fight and write reports about them before someone does their job. I am tired of the bad service withe cell c I have already cancelled 2 of my other contracts with them. As soon as the others expire, I will be cancelling them too. I have to devices sent in for repairs, the other one (iPad Air2) has been gone for over 3-4 months now and it wasnt even used but the contract amount is always debited from my account every month since the contact started with no hustle but I dont have the device in my possession. An iPhone has been sent through via insurance to be fixed and I never get any feedback until I make it my problem to call them every single day and it takes them forever to make progress from one day to another. Matters taken further to management are only attended in the small amount of time then left alone. The managers never call back again to hear any feedback. They say they will attend to the matter urgently but never seem to do so. the matter goes back to the same state it was in. I am done with CellC and their unfair treatment towards me as a loyal customer. </p>

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Replies (1)
Cell C
Cell C's reply28 Jun 2016, 11:53
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist with this matter. This is not the norm or standard of service we want for our customers.

Regards

Cell C | DA