Bad service

<p>Good Day</p> <p> </p> <p>I write this with a huge disappointment from Cell C they are passing the bug and do not deal my complaint accordingly. I sent through this complaint on the 15th of June and they did not respond they responded when I sent the below to “Hello Peter. They told me that they are busy and will call me today. I called them today to do follow up they still working on my complaint. I clearly asked them that I need my phone by latest 29th spoke to Nonto at the repairs department and said they are working on it. After I spoke to her the a guy from Cell C branch in key west phones me and tells me that “ I CANNOT GET MY PHONE BY THE 29TH THERE ARE OTHER CUSTOMERS THAT BOOKED IN THEIR PHONES BEFORE ME,DO I EXPECT MY PHONE TO JUMP THE QUEUE, HE SAID THIS IN A LOUD VOICE THAT WAS UNCALLED FOR AND HE SAID HE WILL PHONE REPAIRD DEPARTMENT TO RETURN MY PHONE EVEN IF ITS NOT REPAIRED BECAUSE I WANT IT. HE IS SO RUDE”. I cannot believe that I’m been treated so badly after Cell C wasted my time and petrol because of their incompetence staff not providing good customer service or advise us accordingly. If I don’t get my phone by latest this Wednesday 29TH I don’t want it anymore. The Managers must make a decision about my complaint because their staff don’t not care.</p> <p> </p> <p>Regards</p> <p>Keneiloe</p> <p> ********** 891</p> <p> </p> <p> </p> <p>From: <br />Sent: 15 June 2016 11:10 AM<br />To: 'Keneiloe Maqelepo'<br />Subject: Complaint phone not working<br /> </p> <p>Good Day</p> <p> </p> <p> </p> <p>I trust that you are well!</p> <p> </p> <p>My Phone has crushed as they say and I’m using my son’s phone and he wants its back, it’s been 4weeks now. I work in Lenasia and every week I’m going to Cell c Westgate for assistance taking time off from work and they told me that their system is offline of booking in phone and they seem not to care because it’s the 4th time I went back there, every time they tell me to come back 3days later which I did because I want my phone fixed system still not working. The service in Westgate cell c I pathetic they do not even apologies for the inconvenience, they have a don’t care attitude and that the system is not working that there is nothing they can do, not even to showing empathy at least. I asked for a manager I was told he or she is not there, their name badges when upside down maybe that how they ware their name badges. They should have taken my number and advise when the system is working this is really not acceptable the amount of time spent going to that shop is ridiculous. The reason I took this contract was to have a phone that is reliable and fast which I don’t have now. Please note that I will not be going back there I need them to arrange with someone to collect my phone to be fixed. I will not be wasting my time going there again. I will be leaving to Durban on the 29June and expect to my phone to be back and working by then. I wanted to call 702FM and send this to hello Peter but I thought head office must resolve it for me first.</p> <p> </p> <p>Your Urgent response is appreciated.</p> <p> </p> <p>Regards</p> <p>Keneiloe Maqelepo</p> <p> ********** 851</p>