Bad service
<p>MY MOBICELL TAB WAS BOOKED IN FOR REPAIRS ON THE 6TH JUNE, STILL NO FEEDBACK, I CONTACT THE REPAIR DEPARTMENT ON THE 22ND JUNE DEPARTMENT AFTER HANGING ON FOR 20 MINUTES, WAS TOLD FROM ONE OF THE AGENTS THAT THE TABLET WAS NOT BOOKED IN DUE TO A IMEI NR. SHE ASKED ME WHAT IS THE PROBLEM.... WHICH THEY SHOUKLD KNOW CAUSE I DID INFORM THEM THE DAY THE COMPLAINT WAS SENT TO THEM... SHE THEN ASKED ME TO FOLLOW UP TODAY AFTER I ASKED HER WHY SHE CANT UPDATE ME. SHE SAID SHE WILL SENT AN EMAIL TO THE REPAIR DEPARTMENT... I EVEN SET AN EMAIL TO ********** WOW STILL NO RESPONCE, I HOPE SOMEONE WILL SORT THIS MESS OUT TODAY............................</p> <p>I CALLED AGAIN, THIS TIME I WAS ON HOLD FOR ALMOST 18 MINUTES AGAIN..... CAN SOMEONE PLEASE ASSIST AS IT IS ALMOST 3 WEEKS!!!!!!!!!!!!!!!!!!!!!!!!!</p>
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Cell C | DA
Thank you for posting to us.
We will ensure that you receive the answers you seek. One of our team members will contact and assist.
Regards
Cell C | DA
Was contacted by an consultant ON FRIDAY, informing me that my tab is booked out for delivery, I ASKED HIM FOR A REF number! HE INFORMED ME THERES NO WAYBILL NUMBER AVAILABLE i contacted RAM and they informed me that i need a delivery number as wasnt provided. i spoke to 3 people at customer service and with my luck they transfered me again to the repair department... i had to stay on the line for over 18minutes just to get assistance. SPOKE TO CURT AND HE DID A GREAT JOB ASSISTING ME... I HOP YOU GET MORE CONSULTANTS LIKE HIM.
Was contacted by an consultant ON FRIDAY, informing me that my tab is booked out for delivery, I ASKED HIM FOR A REF number! HE INFORMED ME THERES NO WAYBILL NUMBER AVAILABLE i contacted RAM and they informed me that i need a delivery number as wasnt provided. i spoke to 3 people at customer service and with my luck they transfered me again to the repair department... i had to stay on the line for over 18minutes just to get assistance. SPOKE TO CURT AND HE DID A GREAT JOB ASSISTING ME... I HOP YOU GET MORE CONSULTANTS LIKE HIM.