1 reviews | Active since Jun 2016
bad service
<p>I had a simcard with Cellc it was under mom's name when I lost it I tried to get a sim swop they told me I couldn't get because my mom wasn't around so I waited 2 months to get home cause I work far from home when I tried calling that number it was working and a non-South African answered I then called cellc customers care cause the questions that they normal asked for a sim swop I would have answered but they didn't help they gave my number to someone else. Secondly I went to cellc gateway on the 19th of May cause my LG G4 phone kept rebooting they said they would update me and it would take 21 business days today is the 22nd June. No feedback the last time I got feedback was on the 20th of May. R462 is my instalment for a phone I haven't used for a month. Cellc must just tell that they keeping my phone and I can keep my 462. I'm not happy with Cellc and I wouldn't recommend it to anyone.</p>
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Cell C | DA
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | DA
One of your consultants called me on Friday to inform me that my phone is back at Gateway they can't find my phone I have travelled to Durban to get my phone . I look like the fool for being upset. They telling me I need to come back on Monday for what? Cellc will have to courier the phone to me cause I'm not coming back for to be pushed from pillar to post. I need my phone by month end or else I'm taking legal action against you.
One of your consultants called me on Friday to inform me that my phone is back at Gateway they can't find my phone I have travelled to Durban to get my phone . I look like the fool for being upset. They telling me I need to come back on Monday for what? Cellc will have to courier the phone to me cause I'm not coming back for to be pushed from pillar to post. I need my phone by month end or else I'm taking legal action against you.