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Anita H

1 reviews | Active since Jun 2016

22 Jun 2016, 15:13

Bad service

<p>CellC billed me incorrectly. I logged a case with them on the 15th. I was told that I will be contacted on the 20th with feedback. Today is the 22nd and no call with feedback. I called the customer service centre a few minutes ago to follow up and I get told there is no update. I ask to speak to the person dealing with the case and I get told it has not been assigned to anyone yet. </p>

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Replies (6)
Cell C
Cell C's reply23 Jun 2016, 05:00
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | DA

AH
Anita H's update23 Jun 2016, 07:39
Reviewer Update

Thanks for the call back. Hopefully there won't be a next time.

AH
Anita H's update06 Jul 2016, 17:59
Reviewer Update

So I'm still waiting for my refund.

AH
Anita H's update12 Jul 2016, 15:22
Reviewer Update

When I was called which was the 23 June I was advised my money will be paid into my bank account on 4 days time. I have not received my refund yet. When I called customer care last week I was told someone will call me with feedback, nobody called me. I called customer care a few minutes ago and was told that my CellC account has been credited. Who changed the instruction because I did not. Your service is pathetic. Really disappointed.

Cell C
Cell C's reply13 Jul 2016, 06:13
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

AH
Anita H's update16 Jul 2016, 20:58
Reviewer Update

I received a call from Nelly. Thank you.