bad service

<p>Cell C doesn't take us seriously. I sent the email below last week Tuesday 14th and they said the will give me feedback within 24 to 48hour and I'm still waiting for their feedback even today. I went to key West mall to take in my phone they were asking a lot questions as to who sent me to them and saying staff at West gate don't want to learn and they send customers to them and I don't think that was relevant for them to say all that to me. They told me my phone is going to take 6weeks and it not my fault that they wasted my petrol n time in driving back n forth and not given alternatives. All I want is my phone fixed by the 28th.</p> <p> </p> <p> </p> <p> </p> <p>I trust that you are well!</p> <p> </p> <p>My Phone has crushed as they say and I’m using my son’s phone and he wants its back, it’s been 4weeks now. I work in Lenasia and every week I’m going to Cell c Westgate for assistance taking time off from work and they told me that their system is offline of booking in phone and they seem not to care because it’s the 4th time I went back there, every time they tell me to come back 3days later which I did because I want my phone fixed system still not working. The service in Westgate cell c I pathetic they do not even apologies for the inconvenience, they have a don’t care attitude and that the system is not working that there is nothing they can do, not even to showing empathy at least. I asked for a manager I was told he or she is not there, their name badges when upside down maybe that how they ware their name badges. They should have taken my number and advise when the system is working this is really not acceptable the amount of time spent going to that shop is ridiculous. The reason I took this contract was to have a phone that is reliable and fast which I don’t have now. Please note that I will not be going back there I need them to arrange with someone to collect my phone to be fixed. I will not be wasting my time going there again. I will be leaving to Durban on the 29June and expect to my phone to be back and working by then. I wanted to call 702FM and send this to hello Peter but I thought head office must resolve it for me first.</p> <p> </p> <p>Your Urgent response is appreciated.</p> <p> </p> <p>Regards</p> <p>Keneiloe Maqelepo</p>