Bad service

<p> I lost my phone with cell phone number *** on the 16th May 2016 and i called Cell C to Blacklist the it. My phone was found on the 20th May 2016 and i called again to request them to open but i was told to go to the nearest Cell C branch but i couldn't go over the weekend. On Tuesday the 24th i called again and they told me to send an Un-blackllisting request form and i did so. Just after sending the form, i received this email:</p> <p> </p> <p>Dear Customer (***)</p> <p>Thank you for contacting Cell C.</p> <p>We have received your email and one of our consultants will contact you within 24-48 hours.</p> <p> </p> <p>Regards<br />Customer Care</p> <p> </p> <p>I then started counting hours from the time i received an email and according to that email, i was supposed to get a call by Thursday late of which that did not happen, i they expected a call on Friday hoping that i wont go another weekend without my phone working but no luck. I need my phone to be unblocked, i need to use it. My alternative number is ***</p>