Bad Service

Good day,<br> <br> I generally have a problem with the Cell C Customer Service. It is always such a difficult process to fulfill a simple request. I needed to do a sim swap but the agents on numerous occasions could not assist me since I answered the security questions incorrectly. So that means I will never be able to complete a sim swap at Cell C. How frustrating. I have a new phone which required a micro sim card and therefore I needed to do a sim swap since I want to keep my old number. I will rather change to a different network instead of wasting my time supporting Cell C.<br> <br> Last recharge amount - don't know (where do I get this information)<br> Last recharge date - don't know (where do I get this information.)<br> Last dialed numbers - numbers I provided was not correct but these are the only numbers I dialled with this phone.<br> <br> Please can you review this process since it doesn't work. No-one even asked me what was the details used when this number was RICA'd so clearly here is a process failure. <br> Address?<br> ID?<br> Name and Surname?<br> <br> How does the agent know they speaking to the owner of that sim card?<br> <br> Regards<br> Fi