Bad Service

So after a month my new iphone 5s broke, after giving it in for repairs at cell c with the branch giving me attitude (consulted and team leader as managers was on leave) this because they want me to sign documents that states i will be given a spare phone which at that time they did not have and after fight gave me phone from back of shop... Then they told me phone will take 21 working days but i must sign again for 12... Breaking the agreement on paper. <br> <br> The date i should have my phone back is Wednesday the 13th. Got sms a week after phone was handed in that technicians are working on phone one week later i phoned store to find out what is going on with attitude guy telling me you would be notified! Today ****h) i phoned again and was notified by store that phone will be refund and this was already in place on the 2 april! Why should i check up?? Now they tell me there is no where stock of phone and should be order from apple direct! Service is the worst by far and this from one of the biggest stores in cape town!