bad service

Last week I went into the richards bay branch to ask one of the consultants to try to assist me by retrieving airtime with a voucher number as my crawling grandson 'ate' the piece of paper that had the numbers on. I tried calling customer services but the lady wasn't helpful. I thought that the branch would render more efficient service but they were more concerned about greeting their passing friends, chit chatting with each other and checking messages on their cell phones yet there were only two customers in the shop. They weren't really interested in assisting me and told me they couldn't help. Sometimes I wish I wasn't using cell c cos I always seem to encounter a problem and there is no other cell c branch in the area. So disappointed!