NC
Natasja C

1 reviews | Active since Jul 2017

28 Jul 2017, 10:31

Bad Service

<p>My mom and husband took out data contracts with Cell C. This was a big mistake. The signed up for specific packeges when the first bill came it was way more than what the contract was for. When we inquired they were told that they have open lines this was not in the contract and never mentioned when applying for the contract. My mom is a pensioner and can not affored a bill of R 1000.00 a month and does not even go on the internet except for facebook up to date we had no plesure in resolving this problem on both the account. I spoke to one of the Cell C servers consultance last night (27/07/2017) and the phone was put down in my ear . This has been the worst experience I had with Cell C after being a customer for the last 10 years.</p>

0
Replies (2)
Cell C
Cell C's reply28 Jul 2017, 10:43
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.


Regards
Cell C | PN

Cell C
Cell C's reply28 Jul 2017, 12:51
Official

Danielle has been in contact with you to assist with this matter. However, you advised her that you will go the glen store and sort the matter out personally as you are not comfortable dealing with the matter over the phone.

Regards

Cell C | PN