BS
Barry S

1 reviews | Active since Oct 2010

18 Jul 2017, 13:00

Bad Service

<p>Hi</p> <p>I have 3 cell phones contracts by Cell-c and I am moving over seas in two to three months, so I payed my contracts right up to the ens of the term. R2600+ on the 11th of June, they immediately put me onto prepaid, that means I loose my 100 every month on those two contracts. they promissed me that there would be no more debit orders, come end of July they again debit me R260+ THEY SAY i BROKE MY CONTRACT. Strange If I have paid my contract to the end of the term how can I be braking my contract, Stupidity is imense.</p> <p>Then I had a third cell number which was on contract from month to month as the term had expired 11th of June I wanted this one put on prepaid, at the end of june they reloaded the cell number with Date, Voice etc and again debited me on the 1st for that contract, </p> <p>Please tae note I did not brake the contract if I paid till the end of the contract, Cell C broke the contract by taking away what I had already paid for</p> <p>Barry</p>

0
Replies (3)
Cell C
Cell C's reply18 Jul 2017, 13:13
Official

Good afternoon Barry

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Be assured this will be sorted.

Regards

Cell C | PN

BS
Barry S's update19 Jul 2017, 09:29
Reviewer Update

Thanks To Mfo , He handled it like a true expert, problem resolved .

Lets hope that there isn't debit orders at the end of this month

Thank You Mfo

Cell C
Cell C's reply19 Jul 2017, 10:06
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a a great day.

Regards

Cell C | PN