BN
Bongekile N

1 reviews | Active since Jun 2013

07 Jul 2017, 14:00

Bad Service

<p>I have a contract with cell c and I have been with cell C for more than 4 years now. I phoned last week to cancel my contract and the call got cut, they did not bother to call me back. I phoned again on the 03/07/2017, I gave the consultant all the information he needed and he even did a security check, all was left was for him to cancel the contract, then the call got cut and they still did not cancel it. I phoned again three times today and their line was bad, I even asked the lady(Mpho) to phone me back on my other cellphone but still their line was bad, I phoned again for the forth time and spoke with Mpumie and asked her to call me back because her line was bad, she did not. I am very dissapointed, this proves that i am not making a mistake by cancelling this contract because Cell C has just proved to me that their systems are *********** as well as their staff.</p>

0
Replies (3)
Cell C
Cell C's reply07 Jul 2017, 14:58
Official

Hi Bongekile

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist with the cancellation.

Regards

Cell C | PN

Cell C
Cell C's reply07 Jul 2017, 14:58
Official

Hi Bongekile

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist with the cancellation.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jul 2017, 11:15
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN