TJ
Terry-lee Juries

1 reviews | Active since May 2012

20 Jun 2017, 13:11

Bad Service

<p>I was given an upgraded which I would actually say was a downgrade which is app R1000+- and this from a blackberry Z4.</p> <p>I recived this things and inserted the sim card which didnt have a holder so it went right into the phone i have since reported it as the sim cant be removed.</p> <p>30 May i spoke to several agents,,, Lebo, Lee, Lerato ........</p> <p>Arrangement was made for the collection of this device Ref CCD145621 </p> <p>I spoke to Khosi at repairs who claimed to have called but like seriously the sim was stuck ---------------------- hense the request?????? I did however provide them wiht a ladnline number. </p> <p>Once again I spoke to Lerato on 15/ June who confirmed collection the next day being the 16th of June who is she fooling well in any case no collection to date </p>

0
Replies (2)
Cell C
Cell C's reply20 Jun 2017, 13:28
Official

Hi Terry- Lee

We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply21 Jun 2017, 09:00
Official

Skhumbuzo confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN