DP
Dorothy P

1 reviews | Active since Feb 2020

25 May 2021, 10:14

bad service

Hi have a complain with Cell C i have 4 telefone lines which is behind do to financial reasons but my one line *** which my son uses he decided to pay up his erase amoun due to te fact that he uses the phone fo work realised work so i contacted cell c to get the outstanding amount for his line *** which they sent me a sms to Good Day

*** January to March invoices *** - R***6972 - R945.77 Total - R1972.77

Contracts will be billed separately from next month.

Regards Cell C

that his amount due is R945.77 i made a paymet on the 20 of April paying R950 which would have made the account payed up i sent the proof of payment + asked then to activate the line need less to say it was not done so end of April came i did not pay April's premiums as i was still wating for feedback to why my line is not activate yet then this was there respons Amount due for cellphone number *** is R1,860.76.

^MM

how can that be as my balance was R945.77end of March and i did a payment of 950 i have tryed by email and face book messanger to solve this problem but i am not getting anywhere with them this is the worst service that i got from them in all the years that i have had my contracts that i will not renew any of my contract with them ever please if any one can explain this to me i would be great full

0
Replies (3)
DP
Dorothy P's update28 May 2021, 13:10
Reviewer Update
i still not get any call from cell c and it is month end please did you actually reviewed my account and did you allocated the payment
DP
Dorothy P's update28 May 2021, 15:48
Reviewer Update
That is the real problem the coming back to me it is a month now i don't understand why it is so difficult to just allocate the payment to the right telefone line as i stated from the very beginning when i did the payment when i emailed you the proof of payments and on all the emails that i sent after that i had to keep on repeating the same message and i am nowhere on this matter i am so frustrated it is like running in circle never ending
DP
Dorothy P's update02 Jun 2021, 09:19
Reviewer Update
this is a week later and no calls from Cell C