KP
Kenna P
1 reviews | Active since Jul 2009
23 May 2023, 14:26
Bad Service
Hi. I moved into a house at the end of April. The Original owner contacted Cell C on the 14/04 to cancel the existing Fibre Line in the house. I have since been unable to install and connect my Fibre line as Cell C is refusing to cancel the line as they say he cancelled it after the 15/04. He contacted them on the 14/04 - they only rep**** on the 17/04. I now cannot work from home due to Cell C incompetence and they are insistent they will only cancel it on the 31/05 instead of immediately like they should. The owner no longer lives here and has Fibre installed in his new premise at the beginning of May.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
23 May 2023, 14:35Good day
Thank you for alerting us of the above. We do apologize for the inconvenience caused by this.
The matter has been escalated to management from our Fibre team for urgent attention.
Do expect communication soon.
^DA
Thank you for alerting us of the above. We do apologize for the inconvenience caused by this.
The matter has been escalated to management from our Fibre team for urgent attention.
Do expect communication soon.
^DA
Cell C's reply23 May 2023, 14:35
Official
Good day
Thank you for alerting us of the above. We do apologize for the inconvenience caused by this.
The matter has been escalated to management from our Fibre team for urgent attention.
Do expect communication soon.
^DA
Thank you for alerting us of the above. We do apologize for the inconvenience caused by this.
The matter has been escalated to management from our Fibre team for urgent attention.
Do expect communication soon.
^DA
KP
Kenna P's updateReviewer Update
24 May 2023, 12:35Hi
I hope you are well.
I have still not been contacted to resolve this issue. The initial owner has also lodged a complaint and been told a Supervisor will contact me right away to resolve this and still no call.
I hope you are well.
I have still not been contacted to resolve this issue. The initial owner has also lodged a complaint and been told a Supervisor will contact me right away to resolve this and still no call.
KP
Kenna P's update24 May 2023, 12:35
Reviewer Update
Hi
I hope you are well.
I have still not been contacted to resolve this issue. The initial owner has also lodged a complaint and been told a Supervisor will contact me right away to resolve this and still no call.
I hope you are well.
I have still not been contacted to resolve this issue. The initial owner has also lodged a complaint and been told a Supervisor will contact me right away to resolve this and still no call.
KP
Kenna P's updateReviewer Update
26 May 2023, 12:17Hi
I hope you are well.
I have still not received a call. How many days does it take just to make a phone call. Your service is shocking.
I hope you are well.
I have still not received a call. How many days does it take just to make a phone call. Your service is shocking.
KP
Kenna P's update26 May 2023, 12:17
Reviewer Update
Hi
I hope you are well.
I have still not received a call. How many days does it take just to make a phone call. Your service is shocking.
I hope you are well.
I have still not received a call. How many days does it take just to make a phone call. Your service is shocking.