Bad serivice in this era

I have contract with Cell C and I was due for upgrade but no one advise of that, I only notice with debt order amount end of August. I then visited walk in service centre at Festival mall and I was advised that my debt order changed because of an upgrade and told them no one discussed this with me. The lady that was assisting me said I must call customer care.

I told her to call and she said they're not allowed, which didn't make any sense because I'm you to call your customer care not a different service provide. I proceed to Mall of Africa and got the same explanation.

I tried call the customer care more than 4 times and all consultant will do security check and ask me to hold for cancellation dept and line with be disconnected. Sent a call back request online, no one call me to-date.

I only received a bit of a service yesterday when I went to Carlton centre walk in service centre, they called the customer care without me asking him but I was bored by feedback I received thereafter. I must now give them 30day notice to cancel, yet they didn't offer me an opportunity to decide whether I still want their contract or not and getting to cancellation dept it was a stressing process.

In this era, we still have companies that fail to make it easy for us as customer and we are still not treated fairly. I want this contract cancelled and my premium refunded in full.