Bad Seice

What a disgusting service I have received from cell c.

I had a contract on a service # ********** 004, that expired in Sept 2018. I requested to have it canceled during the month of Aug, that was me abiding by your this contractual process to give a month notice for that. Upon requesting that, I was asked the reason for cancelling and I stated clearly that “ it’s due to network issues in my area.nothing to do with the service itself. however I was promised that a request has been logged and a reference number will be sent to me after the call.. that was never the case.

I called in several times trying to cancel the service until I was transferred to a TL by the name of Treshen..Treshen also kept promising me to sort out my issue but never did from Oct/ November until January.. the contract was only cancelled Jan 2019. Before it was cancelled,I had an outstanding amount of R170 for that month, which I was willing to pay merely because I had used the data allocated already on that number. I clearly said to the consultant “ cancel my contract and I will pay the money with immoderate effect and I’ll pay the R170. 2 months went by without the contract being cancelled. The charges accumulated as you know that it was on a month to month.

The account was sent to your Lawyers & Your Collection agency and I was listed as a bad payer..As a result of that, my credit score has been badly affected by this and a til this date, Your employee Treshen ( From Retentions department) promised to handle my dispute, send me a reference number and escalate it so it can be cleared. He was supposed to give me a call back on Monday the 4th and I’m still waiting. I’m so appalled by the service I have received and the lack of efficiency that your people promise but fail to deliver.