PB
Paul B
1 reviews | Active since Apr 2022
05 Dec 2022, 14:46
Bad repair service
I have dropped my phone off at the cape gate branch. It takes them 2 weeks to book in my phone for repairs. Keeps saying there is a job open. I have logged how many calls with the repair center about this. I'm trying to book my phone in for the same problem the second time. I mean, the phone is not even 5 months old, And If you have to book your phone in twice, there must be a factory fault
Every time I call, They say that tygervally needs to close the open Job to book my phone in for repairs. Does that really take 2 weeks
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
05 Dec 2022, 15:02Dear Paul Brand, Thank you for contacting Cell C regarding your faulty phone I would like to apologize for the frustration you have experienced within our customer support department, Please afford us the opportunity to assist with your query, kindly confirm the repair job number for our team to assist. Regards ^MN
Cell C's reply05 Dec 2022, 15:02
Official
Dear Paul Brand, Thank you for contacting Cell C regarding your faulty phone I would like to apologize for the frustration you have experienced within our customer support department, Please afford us the opportunity to assist with your query, kindly confirm the repair job number for our team to assist. Regards ^MN
PB
Paul B's updateReviewer Update
05 Dec 2022, 16:47Hi there
I do not have a job number.
As I told you, they cannot book my phone in. Its still sitting at the Cape Gate branch.
I have asked how many times that we can get this sorted.
I do not want that phone back. You have 2 options.
Or you give me a new phone, or you give me the option to change to a different package.
I do not have a job number.
As I told you, they cannot book my phone in. Its still sitting at the Cape Gate branch.
I have asked how many times that we can get this sorted.
I do not want that phone back. You have 2 options.
Or you give me a new phone, or you give me the option to change to a different package.
PB
Paul B's update05 Dec 2022, 16:47
Reviewer Update
Hi there
I do not have a job number.
As I told you, they cannot book my phone in. Its still sitting at the Cape Gate branch.
I have asked how many times that we can get this sorted.
I do not want that phone back. You have 2 options.
Or you give me a new phone, or you give me the option to change to a different package.
I do not have a job number.
As I told you, they cannot book my phone in. Its still sitting at the Cape Gate branch.
I have asked how many times that we can get this sorted.
I do not want that phone back. You have 2 options.
Or you give me a new phone, or you give me the option to change to a different package.
PB
Paul B's updateReviewer Update
05 Dec 2022, 18:31YES, I am
I have received a SMS that my phone was only booked in today at 17:10
Job no. WPBRA454288
I have received a SMS that my phone was only booked in today at 17:10
Job no. WPBRA454288
PB
Paul B's update05 Dec 2022, 18:31
Reviewer Update
YES, I am
I have received a SMS that my phone was only booked in today at 17:10
Job no. WPBRA454288
I have received a SMS that my phone was only booked in today at 17:10
Job no. WPBRA454288
PB
Paul B's updateReviewer Update
28 Mar 2023, 20:39CELL C
If i was not in a contract, i would have cancelled my contract with immediate effect. And i will not pay the difference. Because I do not have a phone that is working.
I have sent in my Samsung A52s phone for the third time for the same problem. I have asked that they replace the phone.
But no, they give my phone back. My phone is currently at the cape gate branch and the manager can't even tell me what they did.
I will never take a contract at Cell C again.
Cell C went from Bad to worse.
If this does not get resolved this week, i will take this public and I will cancel my contract. I will port my number to another provider. And i will not pay a cent more to Cell C
I will be expecting a call from someone.
If i was not in a contract, i would have cancelled my contract with immediate effect. And i will not pay the difference. Because I do not have a phone that is working.
I have sent in my Samsung A52s phone for the third time for the same problem. I have asked that they replace the phone.
But no, they give my phone back. My phone is currently at the cape gate branch and the manager can't even tell me what they did.
I will never take a contract at Cell C again.
Cell C went from Bad to worse.
If this does not get resolved this week, i will take this public and I will cancel my contract. I will port my number to another provider. And i will not pay a cent more to Cell C
I will be expecting a call from someone.
PB
Paul B's update28 Mar 2023, 20:39
Reviewer Update
CELL C
If i was not in a contract, i would have cancelled my contract with immediate effect. And i will not pay the difference. Because I do not have a phone that is working.
I have sent in my Samsung A52s phone for the third time for the same problem. I have asked that they replace the phone.
But no, they give my phone back. My phone is currently at the cape gate branch and the manager can't even tell me what they did.
I will never take a contract at Cell C again.
Cell C went from Bad to worse.
If this does not get resolved this week, i will take this public and I will cancel my contract. I will port my number to another provider. And i will not pay a cent more to Cell C
I will be expecting a call from someone.
If i was not in a contract, i would have cancelled my contract with immediate effect. And i will not pay the difference. Because I do not have a phone that is working.
I have sent in my Samsung A52s phone for the third time for the same problem. I have asked that they replace the phone.
But no, they give my phone back. My phone is currently at the cape gate branch and the manager can't even tell me what they did.
I will never take a contract at Cell C again.
Cell C went from Bad to worse.
If this does not get resolved this week, i will take this public and I will cancel my contract. I will port my number to another provider. And i will not pay a cent more to Cell C
I will be expecting a call from someone.
PB
Paul B's updateReviewer Update
26 Apr 2023, 13:52Any feedback.
PB
Paul B's update26 Apr 2023, 13:52
Reviewer Update
Any feedback.
PB
Paul B's updateReviewer Update
29 Jun 2023, 16:58I HAVE NOT RECIEVED ANY COMMUNICATION FROM THEN AFTER MY CALL YESTERDAY
PB
Paul B's update29 Jun 2023, 16:58
Reviewer Update
I HAVE NOT RECIEVED ANY COMMUNICATION FROM THEN AFTER MY CALL YESTERDAY
PB
Paul B's updateReviewer Update
03 Jul 2023, 09:06Yes, but this was logged last week Wednesday. How long can it take to arrange a collection?
This cellphone contract is going to cost me another R500 for this spare phone.
When will this ever get sorted? Why must I book in the phone 5 times to get a new one?
And all this is the repair center's fault. For the first 2 bookings, they assist themselves.
If a client book something twice, you sent it to the manufacturer for assessment.
With this that the phone was not working properly, and my whole Thailand honeymoon was spoiled. I could not take proper photos and missed so many memories. I took this phone, because of the good camera.
I hope this will be taken further and I get a new phone.
This cellphone contract is going to cost me another R500 for this spare phone.
When will this ever get sorted? Why must I book in the phone 5 times to get a new one?
And all this is the repair center's fault. For the first 2 bookings, they assist themselves.
If a client book something twice, you sent it to the manufacturer for assessment.
With this that the phone was not working properly, and my whole Thailand honeymoon was spoiled. I could not take proper photos and missed so many memories. I took this phone, because of the good camera.
I hope this will be taken further and I get a new phone.
PB
Paul B's update03 Jul 2023, 09:06
Reviewer Update
Yes, but this was logged last week Wednesday. How long can it take to arrange a collection?
This cellphone contract is going to cost me another R500 for this spare phone.
When will this ever get sorted? Why must I book in the phone 5 times to get a new one?
And all this is the repair center's fault. For the first 2 bookings, they assist themselves.
If a client book something twice, you sent it to the manufacturer for assessment.
With this that the phone was not working properly, and my whole Thailand honeymoon was spoiled. I could not take proper photos and missed so many memories. I took this phone, because of the good camera.
I hope this will be taken further and I get a new phone.
This cellphone contract is going to cost me another R500 for this spare phone.
When will this ever get sorted? Why must I book in the phone 5 times to get a new one?
And all this is the repair center's fault. For the first 2 bookings, they assist themselves.
If a client book something twice, you sent it to the manufacturer for assessment.
With this that the phone was not working properly, and my whole Thailand honeymoon was spoiled. I could not take proper photos and missed so many memories. I took this phone, because of the good camera.
I hope this will be taken further and I get a new phone.