DN
David N

1 reviews | Active since Apr 2016

23 Nov 2016, 10:34

Bad reception and service

<p>I recently took out a contract with Cell C. They looked on the reception map if I do have reception at my house. According to the map I have 3G, 4G and LTE reception. I experience poor reception at my house and sometimes even NO SERVICE or only Emergency Calls can be made. I logged a call with Cell C on the 11th of November 2016. They never give feedback and yesterday I contacted them and according to the status, they came to my house and tested the reception/signal and all is fine. This is a lie. There was no one from Cell C at my house to test. I work from home and need mobile coverage. I need an answer or have to cancel my contract. POOR SERVICE FROM CELL C. Their ads on TV is misleading. Why can’t they supply me with a signal booster? When you contact them - they have *********** people on their help desk.</p>

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Replies (2)
Cell C
Cell C's reply23 Nov 2016, 10:44
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply23 Nov 2016, 15:49
Official

Lungi has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN