Bad poor service from cell c

I am experiencing bad service for 2 months from cell c. I called the customer's service department on numerous occasions and they were unable too help me and forwarded me to the technical department where I got bad bad service. We stay in hopefield in the west coast and was always getting wifi and I could use my data too. Two months ago we started getting bad service we cannot even get or make calls or use any data or wifi. I'm paying my router and my phone every month. And it's more than six hundred rand and I not getting any service. My husband is also at cell c and is experiencing the same problem. I'm in capetown on the moment for medical reason And my husband in hopefield. Close Family of ours was in a fatal accident yesterday and I could not get hold of my husband to notify him. Last night of the schock I could not sleep so I upgraded my apps and because it was after midnight it was supposed to use my midnight data but it used my day data. I email the customer department that put me trough to the tecnical department and the lady there was incapable and even put the phone down in my ear. I had to buy myself data this morning. Because of not able to use my router with the wifi and if I don't use it,it falls away.

Could you please sort this out soon please. My number is *** My husband's number is ***.Mr N W van der Westhuizen (he also have a router with wifi that he cannot use.)

Thank you

Mrs Susan van der Westhuizen