Bad Network Reception

The call quality in my area is really bad and the data service is non existent. I did log a complaint (ref ***). Cell c came to check the reception in my area and agreed that it was bad. They called me and apologized but could do nothing. In terms of the rules of ICASA, I, your client, am entitled to a fair and reliable network connection. In terms of process, please can this be escalated to a team leader and then a manager for resolution. I would like cell c to give me data and cell connection of decent quality in my area or to cancel my contract without causing me a financial loss. Should you be unable to help me, then I will refer to ICASA after a manager has dismissed my complaint.