TR
Tesswill R
1 reviews | Active since Apr 2025
16 May 2025, 09:42
Bad Network provisions
Good day Cell C, Can someone please explain why the All on in option is no longer available if you change your price plan. I have bought an super Bonus simcard, then swithched my price plan to Cell c All in one. But the all in one option is not avalable on *147# or *109#. Please assist
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
16 May 2025, 09:49Dear Tesswill Riddles,
Thank you for reaching out to us.
We apologize for the inconvenience you're experiencing with the All-In-One option not appearing after switching your price plan. This can sometimes occur if there are compatibility issues between your current plan and the All-In-One offering.
To assist you further and resolve this quickly, could you please provide the number associated with your account? Once we have this, we can investigate the issue and provide the best solution for you.
We look forward to resolving this matter for you as soon as possible.
Kind regards,
Cell C | DA
Thank you for reaching out to us.
We apologize for the inconvenience you're experiencing with the All-In-One option not appearing after switching your price plan. This can sometimes occur if there are compatibility issues between your current plan and the All-In-One offering.
To assist you further and resolve this quickly, could you please provide the number associated with your account? Once we have this, we can investigate the issue and provide the best solution for you.
We look forward to resolving this matter for you as soon as possible.
Kind regards,
Cell C | DA
Best regards,
Cell C's reply16 May 2025, 09:49
Official
Dear Tesswill Riddles,
Thank you for reaching out to us.
We apologize for the inconvenience you're experiencing with the All-In-One option not appearing after switching your price plan. This can sometimes occur if there are compatibility issues between your current plan and the All-In-One offering.
To assist you further and resolve this quickly, could you please provide the number associated with your account? Once we have this, we can investigate the issue and provide the best solution for you.
We look forward to resolving this matter for you as soon as possible.
Kind regards,
Cell C | DA
Thank you for reaching out to us.
We apologize for the inconvenience you're experiencing with the All-In-One option not appearing after switching your price plan. This can sometimes occur if there are compatibility issues between your current plan and the All-In-One offering.
To assist you further and resolve this quickly, could you please provide the number associated with your account? Once we have this, we can investigate the issue and provide the best solution for you.
We look forward to resolving this matter for you as soon as possible.
Kind regards,
Cell C | DA
Best regards,
TR
Tesswill R's updateReviewer Update
16 May 2025, 09:54Good day, the number I'm referring to is 061 178 7725. I am looking forward to come up with a clear resolution asap.
TR
Tesswill R's update16 May 2025, 09:54
Reviewer Update
Good day, the number I'm referring to is 061 178 7725. I am looking forward to come up with a clear resolution asap.
Cell C's replyOfficial
16 May 2025, 10:01Thank you for the response.
Please advise on the All-in-one product you are attempting to purchase. Our records indicate a All-in-one Voice bundle and All-in-one data bundle purchased today.
Cell C | DA
Please advise on the All-in-one product you are attempting to purchase. Our records indicate a All-in-one Voice bundle and All-in-one data bundle purchased today.
Cell C | DA
Best regards,
Cell C's reply16 May 2025, 10:01
Official
Thank you for the response.
Please advise on the All-in-one product you are attempting to purchase. Our records indicate a All-in-one Voice bundle and All-in-one data bundle purchased today.
Cell C | DA
Please advise on the All-in-one product you are attempting to purchase. Our records indicate a All-in-one Voice bundle and All-in-one data bundle purchased today.
Cell C | DA
Best regards,
TR
Tesswill R's updateReviewer Update
16 May 2025, 10:08cell c you guys really pull every nerve out of me. That is correct I'm referring to if I want to purchase the all In one Bundles. what must I still make clear you you. what you see I when I loaded airtime today on my sim card then I get the benefiters but I cant purchase it . I doesn't appear on the *147# nor on *109#. eish .
TR
Tesswill R's update16 May 2025, 10:08
Reviewer Update
cell c you guys really pull every nerve out of me. That is correct I'm referring to if I want to purchase the all In one Bundles. what must I still make clear you you. what you see I when I loaded airtime today on my sim card then I get the benefiters but I cant purchase it . I doesn't appear on the *147# nor on *109#. eish .
Cell C's replyOfficial
16 May 2025, 10:11Thank you for the response and apologies for the misunderstanding.
We would need to escalate the matter to our Support team for further investigation. Are we able to reach you on the same number or the alternative number ***?
Cell C | DA
We would need to escalate the matter to our Support team for further investigation. Are we able to reach you on the same number or the alternative number ***?
Cell C | DA
Best regards,
Cell C's reply16 May 2025, 10:11
Official
Thank you for the response and apologies for the misunderstanding.
We would need to escalate the matter to our Support team for further investigation. Are we able to reach you on the same number or the alternative number ***?
Cell C | DA
We would need to escalate the matter to our Support team for further investigation. Are we able to reach you on the same number or the alternative number ***?
Cell C | DA
Best regards,
TR
Tesswill R's updateReviewer Update
16 May 2025, 10:14Eish there we go, escalate this and that to here and their. I'm really tired of you guys. i am available on *** or alternatively ***.
TR
Tesswill R's update16 May 2025, 10:14
Reviewer Update
Eish there we go, escalate this and that to here and their. I'm really tired of you guys. i am available on *** or alternatively ***.
Cell C's replyOfficial
16 May 2025, 10:23We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Cell C | DA
Best regards,
Cell C's reply16 May 2025, 10:23
Official
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Cell C | DA
Best regards,
Cell C's replyOfficial
16 May 2025, 14:02Good afternoon Tesswill,
Here's a quick update on your ticket:
We have confirmed that the All-In-One bundle is not available for new activations at this time. However, we have logged Service Desk Request SD*** for further investigation.
Additionally, the All-In-One bundle remains available to existing Cell C customers, and we acknowledge that you have explored alternative activation methods via the mobile app and website.
Once the service desk request is completed, we will provide you with feedback. In the meantime, if you would like to activate another bundle, our customer service team is available 24/7 at 084 135 to assist you.
Cell C | NZ
Here's a quick update on your ticket:
We have confirmed that the All-In-One bundle is not available for new activations at this time. However, we have logged Service Desk Request SD*** for further investigation.
Additionally, the All-In-One bundle remains available to existing Cell C customers, and we acknowledge that you have explored alternative activation methods via the mobile app and website.
Once the service desk request is completed, we will provide you with feedback. In the meantime, if you would like to activate another bundle, our customer service team is available 24/7 at 084 135 to assist you.
Cell C | NZ
Best regards,
Cell C's reply16 May 2025, 14:02
Official
Good afternoon Tesswill,
Here's a quick update on your ticket:
We have confirmed that the All-In-One bundle is not available for new activations at this time. However, we have logged Service Desk Request SD*** for further investigation.
Additionally, the All-In-One bundle remains available to existing Cell C customers, and we acknowledge that you have explored alternative activation methods via the mobile app and website.
Once the service desk request is completed, we will provide you with feedback. In the meantime, if you would like to activate another bundle, our customer service team is available 24/7 at 084 135 to assist you.
Cell C | NZ
Here's a quick update on your ticket:
We have confirmed that the All-In-One bundle is not available for new activations at this time. However, we have logged Service Desk Request SD*** for further investigation.
Additionally, the All-In-One bundle remains available to existing Cell C customers, and we acknowledge that you have explored alternative activation methods via the mobile app and website.
Once the service desk request is completed, we will provide you with feedback. In the meantime, if you would like to activate another bundle, our customer service team is available 24/7 at 084 135 to assist you.
Cell C | NZ
Best regards,