XM
Xoli M
1 reviews | Active since Jan 2013
29 Jan 2015, 18:30
Bad network connection and bad support
Reported a problematic Cellc network signal on the 27th Jan 2015 and i have not have any response from Cellc to this day.<br> <br> I reported the problem by completing the feedback form as per the link below:<br> [URL Removed] (this was after client services did their tests and advised me to complete the form).<br> <br> i supp**** them with everything needed to successfully troubleshoot the problem including GPS coordinate.<br> <br> Below is the content of my report to Cellc:<br> <br> \From the 21st Jan 2015
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Cell C's replyOfficial
30 Jan 2015, 07:43Hello netcroc,
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.
Regards
Cell C | PN
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.
Regards
Cell C | PN
Cell C's reply30 Jan 2015, 07:43
Official
Hello netcroc,
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.
Regards
Cell C | PN
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.
Regards
Cell C | PN