BAD Management and lack of urgency

WiFi went down 3 days ago. Their support desk confirmed that my profile is active with them and Vumatel. They logged a technical fault with Vumatel, who provided feedback outside of SLA, that all was well. We found that my billing profile ‘disappeared’ Cell C did a system upgrade(must be a great ‘upgrade’) and messed up my billing profile - the matter was escalated by the support team, and almost two days later nobody has attended to it. This is the second time where they had an issue with the billing system and they don’t seem to show any urgency to have the matter resolved and the connection back up. The previous time they went as far as listing a default on my credit profile. They should not focus on upgrading their system, but rather focus on up-skilling their people, or replace them altogether!!!!