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AS
Anthony S

1 reviews | Active since Sept 2018

26 Apr 2023, 08:17

BAD ****IN SERVICE

Good Day, I have spoken to neo my old ticket no: CF039761. I didn't want to cancel my service but due to im moving to an new place there is no fibre and i understand i ow Cell c money for this month but i will pay it so all im asking is please stop my service as i tried callec serval times to see how i can avoid the cancellation fee as i wanted to stay will cellc but they don't want to change my fibre to an LTE so i can stay connected with cell c, i WOULD LIKE HIGHER MANGENT TO CALL ME SO WE CAN TALK ABOUT IT because you cant assist that's why i dont want to stay so please see how i can be helped......... Good Day, I want to cancel my service and i have been billed for next month that i will not pay can you please advise as i have logged an query on CF051228 and no one is getting back to me....

I have logged how many queries and no-one is getting back to assist me

0
Replies (15)
Cell C
Cell C's reply26 Apr 2023, 08:27
Official
Good day Anthony

Thank you for reaching out to us.

Please note that you are required to pay the cancellation fee in order to have the contract cancelled. We will however get our team to contact you.

^SM

Best regards,

AS
Anthony S's update26 Apr 2023, 08:49
Reviewer Update
For why must i pay if i cant use the service and i left all the goods at the old premis
Cell C
Cell C's reply26 Apr 2023, 08:56
Official
You singed a contract, early cancellation requires a settlement.

^SM

Best regards,

AS
Anthony S's update26 Apr 2023, 09:58
Reviewer Update
Just cancel the contract and please credit the new invoice because i requested cancelation since the 17 and now i got billed for the new moth
Cell C
Cell C's reply26 Apr 2023, 16:43
Official
Our Support Team will be in touch to assist further. 

^NT

Best regards,

AS
Anthony S's update03 May 2023, 07:17
Reviewer Update
Hi I want to cancel and you are calling but then ending the ****ing call 
Cell C
Cell C's reply03 May 2023, 07:35
Official
Good day Anthony

We will send your cancellation request to our Support Team. 

^NT 

Best regards,

AS
Anthony S's update09 May 2023, 08:40
Reviewer Update
can someone please advise if my fibre has been cancelled  
Cell C
Cell C's reply09 May 2023, 08:51
Official
Good day  Anthony Scheepers

Thank you for reaching out.


As advised on the call , did you pay the claw back amount of   R3,091.20  ?

Regards
NH

Best regards,

AS
Anthony S's update09 May 2023, 10:18
Reviewer Update
I need the invoice as i say i need to make an payment arrangement and as well there was an new invoice for this month but i tried to request before they invoice me again that must be credit
Cell C
Cell C's reply09 May 2023, 10:24
Official
We'll be in touch.

^NH

Best regards,

AS
Anthony S's update10 May 2023, 13:34
Reviewer Update
Since the ****ing 26 i tried to cancel after i made payment and now you tell me i cant canel because of may invoice what the **** really i need ****ing answers 
Cell C
Cell C's reply10 May 2023, 13:55
Official
Hi Anthony Scheeper

Our team will make contact with you. 

^MP

Best regards,

AS
Anthony S's update10 May 2023, 13:56
Reviewer Update
They do but they dont want to assist me really 
Cell C
Cell C's reply10 May 2023, 14:01
Official
How so?

^MP 

Best regards,