Bad feedback / callback from Cell C

16 Jan - found out I was placed on incorrect contract<br> 22 Jan - emailed my contact at Cell C, who immediately helped me<br> 29 Jan - Cell C phoned me, switched my contract and said refund will be requested. She will phone me the following Tue. Money will be in my bank account before end of week.<br> 4 Feb - phoned 084145, Siphiwe said she will send email to back office, someone will phone me back same day - *** - no one phoned!<br> 5 Feb - phoned again to find out it takes 24-48hrs for someone to phone me back. Also told me my refund was not processed yet!!! Spoke to Mdu (manager) who said he will send urgent email, someone will phone be back by COB. no one phoned! I phoned @ 16h00 only to be sent around until i got cut off!<br> 10 Feb - phoned them again, status did not change, back office still didn't respond. Emailed again for help.<br> 12 Feb - Cell C phoned me, confirmed credit was passed, will phone me back Monday to do refund. Funds will be available by end of week. i did not get the call!<br> 17 Feb - phoned again, credit was passed, but not approved yet. no one phoned me back<br> 18 Feb - NO ONE PHONED ME BACK!!! How long do i have to wait for my refund??? NO ONE EVER PHONES BACK!!!!