Bad Experience with upgrade online

<p>good day,</p> <p> </p> <p>yesterday, 01 June 2016, i did an upgrade on my current existing contract with cell c, i have 3 contracts with them and one is due for an upgrade and i opted to do the upgrade online as i do not have time to go to the store (due to work commitments), the phone was delivered today 02 June 2016 and i was happy to receive so quick and efficiently, the sales lady who was assisting me during the upgrade promised me that doing a sim swap is not a problem and it is very quick, ok here i am trying to do a sim swap and guess what, firstly i was told that my handset is still locked i must call 084145 to unlock it, i did that and i was told that they do not know what i am talking about as my handset is not lock and i was requested to call 084140 again to do a sim swap, and i did that, instead of being assisted i was being tranferred from one person to another and being asked security questions now and then, which is very, very frustrating, then i opted to use self service and i was told which options to follow in order to do a sim swap but still i did not get any joy out of it, options given i could not do the sim swap...i tried again and to call and the guy who was assisting promised that sim swap department will call me to assist, and i am still waiting. i mean i had a good reason to do a sim swap, the phone i am currently using is giving me probles and i need my phone to do most of my work as i am mostly out of the office, i check emails etc on it, i didnt do the upgrade the upgrade of the fun of it. the way im so upset and dissapointed at this moment i just want to return this phone to the nearest cell c store and cancel the contract and get a phone from another service provider. im very upset... considering that i am a very loyal paying customer with more than one contract with them, the service is very bad and disappointing..</p>