Bad experience with CellC

Item: Cell C
Rating: 1
Author: Kwena R

I had a cellphone contract which I finished paying and terminated more than 6 to 12 months ago. The account still appears as active and owing on my Experian. I called CellC to remove that account but I'm told the account/profile can't be retrieved on CellC systems. I'm told I need to call CellC Legal depart in order to help me. Why is do I have to spent my time and airtime calling legal while CellC customer care should handle that matter with their legal? Have I ever missed any payments as CellC? Why can CellC take responsibility of removing the account at Experian since they took it there on their own? Worse part is I went to the branch which was also useless and a waste of my time.

Helpful (0)

Replies (2)

Cell C's replyOfficial

24 Sept 2020, 09:48

Hi Kwena

Thank you for bringing this to our attention.

We have referred your query to our Social Media Support team for assistance. One of the consultants will contact you.

^MM

Best regards,

Cell C's reply24 Sept 2020, 09:48

Official

Hi Kwena

Thank you for bringing this to our attention.

We have referred your query to our Social Media Support team for assistance. One of the consultants will contact you.

^MM

Best regards,

Kwena R's updateReviewer Update

25 Sept 2020, 23:11

The person called but we couldn't hear each other clearly because of the poor network coverage. I told her to call back which she agreed but she never did.

Kwena R's update25 Sept 2020, 23:11

Reviewer Update

The person called but we couldn't hear each other clearly because of the poor network coverage. I told her to call back which she agreed but she never did.