RA
Ramon A
1 reviews | Active since Jan 2014
07 Oct 2018, 06:24
Bad experience with app and customer service.
Hello Peter. I tried to buy a internet bundle trough the cell c app and for two days the app says it has a technical error. I call the customer service and at the end they tell me that they will come back to me after 5 minutes. I'm still waiting. Thanks.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
08 Oct 2018, 07:06Apologies for the inconvenience caused. Are you still experiencing issues with regards to purchasing data via the Cell C App? Our team would like to contact you and assist.
Regards
Cell C | DA
Cell C's reply08 Oct 2018, 07:06
Official
Apologies for the inconvenience caused. Are you still experiencing issues with regards to purchasing data via the Cell C App? Our team would like to contact you and assist.
Regards
Cell C | DA
RA
Ramon A's updateReviewer Update
08 Oct 2018, 07:17Thanks for your apologies and interest. Finally yesterday evening I could recharge. But I didn't have internet for the weekend and I think is rude that the customer service didn't come back to me after telling me they will phone in 5 minutes. I would appreciate if you would compensate me with 5gb extra data for the internet of the weekend or 500 Rands extra airtime for the inconvenience. Is important that the company takes responsability beyond apologies. Kind regards.
RA
Ramon A's update08 Oct 2018, 07:17
Reviewer Update
Thanks for your apologies and interest. Finally yesterday evening I could recharge. But I didn't have internet for the weekend and I think is rude that the customer service didn't come back to me after telling me they will phone in 5 minutes. I would appreciate if you would compensate me with 5gb extra data for the internet of the weekend or 500 Rands extra airtime for the inconvenience. Is important that the company takes responsability beyond apologies. Kind regards.
RA
Ramon A's updateReviewer Update
08 Oct 2018, 07:17Thanks for your apologies and interest. Finally yesterday evening I could recharge. But I didn't have internet for the weekend and I think is rude that the customer service didn't come back to me after telling me they will phone in 5 minutes. I would appreciate if you would compensate me with 5gb extra data for the internet of the weekend or 500 Rands extra airtime for the inconvenience. Is important that the company takes responsability beyond apologies. Kind regards.
RA
Ramon A's update08 Oct 2018, 07:17
Reviewer Update
Thanks for your apologies and interest. Finally yesterday evening I could recharge. But I didn't have internet for the weekend and I think is rude that the customer service didn't come back to me after telling me they will phone in 5 minutes. I would appreciate if you would compensate me with 5gb extra data for the internet of the weekend or 500 Rands extra airtime for the inconvenience. Is important that the company takes responsability beyond apologies. Kind regards.