Bad experience. Over charges.

Cell C has been ****ing me off alot lately. A few months ago I received a call with an offer for the ZTE mobile modem. The female who sold it to me advised me that it is R199 a month for 10gigs during the day and 10gigs at night.

To my surprise, this never even lasted me a full month (baring in mind that I use the Wi-Fi at work and I do not download anything at all).

In October month I was billed R800+ rand. My total was supposed to be R539 including my cellphone contract. I left it for that month and did not even bother to query it becAuse with Cell C it is always a losing battle.

I decided to call them on Monday when I was advised that it's 5gigs at night and 5gigs during the day. After I was transferred another agent confirmed that it is 10gigs so I don't even know the real deal as I am being told different stories. I called to query why I am being charged R777 this month. They advised me that it is out of data rates, however, upon agreeing to the "10gigs" I asked the sales representative if it will bill me over that once it is up and she said no they won't. I also asked her if I would like to cancel is it possible for me to cancel my contract with no added costs and she said yes. When I wanted to cancel it, they told me I have to pay in an additional R800 which I refuse to do because that is not what I have been sold.

I requested the call to be listened to and they advised me that they would get back to me in two days. It's Friday already and no contact has been made AT ALL. The reference number of the call on Monday is ********** 174 and I spoke to Sharlet.

I want absolutely NOTHING TO DO with cell c and would like my contracts to be cancelled because I am not being valued as a long standing customer.