Bad experience of transfer from Greencome Fibre Network to Cell C Fibre

We were moved from Greencom Fibre Network to Cell C Fibre effective from 1 February 2018. We were not given the option to stay at Greencom. We were also told that service will continue as per usual and from 1 February we would pay the same rate as we had paid to Cell Fibre. A nice cover letter was sent by Cell C Fibre with our new account number and their banking details. The letter also stated that we should receive our invoices shortly (rates paid in advance).

This was all well until:

- We had no WiFi service for a number of days at the beginning of February (Cell C Fibre did agree to credit us for the days where we had no service).

- We did not receive the invoices as promised (after requesting them multiple times).

- When the invoice was finally sent (for February and March - as we were in March now) we had an opening balance. This did not make sense as we did not owe Greencom Fibre any money when we were moved and we were not told of any initial fees we had to pay. The invoice also had a different account number to that which was communicated in the opening letter initially.

This is where I now find myself - with an unexplained opening balance and two account numbers. I have still not received any resolution or explanation from Cell C Fibre regarding this.

This is extremely poor service. I don't like owing money on services rendered and would like to resolve this as soon as possible - but it is clearly not an urgent matter for Cell C Fibre which will probably start sending me legal notices shortly.