AM
Adri M

1 reviews | Active since Mar 2017

20 Mar 2017, 09:13

BAD EXPERIENCE NO NOTICE GIVEN

<p>GOOD DAY, I HAVE A 2 YEAR CONTRACT WITH CELL C MY CONTRACT EXPIRES ON 31 AUGUST 2017 MY CONTRACT FEES WENT UP IN FEBRUARY 2017 WITHOUT ANY NOTICE - YOU SIGN A CONTRACT FOR 24 MONTHS FOR A FIXED PRICE HOW CAN THEY INCREASE THE FEES?????????</p>

0
Replies (3)
Cell C
Cell C's reply20 Mar 2017, 09:22
Official

In terms of your subscriber agreement, Cell C has the option of varying any of its charges from time to time by means of publishing an amended Tariff Plan and by informing you in writing.

Please note that Cell C made an effort to notify customers of the price changes via SMS on the 22 and 23 December 2016.

Regards

Cell C | MH

Best regards,

Cell C
Cell C's reply20 Mar 2017, 14:24
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply23 Mar 2017, 10:25
Official

Nelly has contacted you and provided clarity regarding this matter.

Regards

Cell C | PN

Best regards,