Bad Experience Need Help ASAP

I am not happy with the service at all, and I do not want this to affect my credit score wish for this to be fixed.

I took out a contract phone with Cell C on 30/06/2020. My first debit was due 28/07/2020 and the debit did not go through. I called customer service on 31/07/2020 to enquire about this and I Spoke to a consultant named Ayanda who did not have any information as to why the debit did not go through, she reconfirmed my banking details which were correct and confirmed she will set another debit for 01/08/2020, I was okay with that.

The debit on 01/08/2020 did not go through at all, days went by and I noticed the phone was suspended. I then called in again 13/08/2020 spoke to Zinhle to enquire why the debit did not go through and why my phone is now suspended because I had money in my account and I am not at fault with missing the debit. Zinhle could not confirm why the debit was not going being done on their side, She mentioned she will escalate the matter to finance and I will get a call on the 18th of August with response from finance *** case number). I told Zinhle I will do a EFT on the 15th or the 17th of August. Well I could not access my Bank app on the 15th, so I accessed my Bank app on the 17th August to try do an EFT only to see that Cell C had debited my account without my knowledge and what I knew was that I was supposed to do an EFT. I let it be and waited for a call from escalation for response only to be buzzed once by Phindile Kubeka (called just let the line ring once and hung up before I could answer) , I tried calling 084 140 and I was advised to wait they will call again and nobody did.

Now August 28 the debit did not go through again. Now this is really getting me worried because all my details are correct, and the debit is not even being lodged. I called in 01/09/2020 spoke to consultant Sifiso, same issue he can not see why the debit is not going through, and Finance did not leave any notes or updates on my profile from the last case that was opened. Sifiso said he will escalate the matter again *** case number) an I will get a call after 48hrs. I have no received any call or any update or confirmation, even tried to go to the store and they advised I have to wait for the escalation team to get back to me.

This makes me feel uncomfortable with having a contract and this was always my fear. Now I will be penalized for missed payment charges which were not my fault, this might also impact my Credit score and I call in to get help but I am not getting anywhere. Will this happen for the whole of the 24 months of my contracts cause it's only the first 2 months and I am experiencing such.

Can I please get immediate help with this.