1 reviews | Active since Feb 2012
Bad experience in cancelling contract and bad service
Please see my review of yesterday 13 December as well as Cell C response. What happened today is Palesa Nhlapo from Social media at Cell C phoned me with exactly the same story of yesterday and an touch of arrogance that is not acceptable. I asked to speak to her manager then Gift Monnakgotla spoke to me fighting me that I do not want to understand. So please Cell C please get agreement Number ********** ********** 599386. See start date 01/02/2016 and contract period 24 months. This means 31 January 2018. The contract
3.2 This agreement will begin and be binding on you and the Service Suppliers on the earlier to occur of: 3.2.1 the acceptance of your Application for the Services and Equipment; and 3.2.2 the activation of your Simm Card on the Cell C Network so you may use Services together with the Equipment.
3.3 If you are renewing your Agreement, the Renewal Period will begin the day after the previous Contract Period has expired, or otherwise directed by Cell C SP. The Renewal Period and the Tariff Plan or Charges applicable will only begin if the renewal is accepted by the Service Supplier.
3.4 Once you sign the Application you will be bound by the terms of this Agreement and you must comply with your obligations under this Agreement.
Then
5.1.3 the monthly Subscription Fee, which is billed to you in advance. The Subscription Fee that you pay at the end of a month is for the next month's services. If the Agreement starts later than the first day of any month then the first month's Subscription Fee and inclusive Benefits will be pro-rated.
With above in writing I think it is Cell C staff that can't understand.
What about service and customer support this sounds like another ripoff. If I look at the response I had on FB lots off people had the same experience with Cell C and what about the millions of Cell C users that can't read there contracts how do they get **********.
If you look at 3.3 this contract was supposed to be backdated to early January.
Good morning Andra
You have been advised accordingly, your contract started on the 01/02/2016 and expires on the 01/02/2018, therefore, the last debit will go off in February 2018. After you took your contract your first debit order went off in March 2016 not February 2016 hence the last debit order will go off in February 2018.
Regards
Cell C | PN
Good morning Andra
You have been advised accordingly, your contract started on the 01/02/2016 and expires on the 01/02/2018, therefore, the last debit will go off in February 2018. After you took your contract your first debit order went off in March 2016 not February 2016 hence the last debit order will go off in February 2018.
Regards
Cell C | PN
Good morning Andra
You have been advised accordingly, your contract started on the 01/02/2016 and expires on the 01/02/2018, therefore, the last debit will go off in February 2018. After you took your contract your first debit order went off in March 2016 not February 2016 hence the last debit order will go off in February 2018.
Regards
Cell C | PN
Good morning Andra
You have been advised accordingly, your contract started on the 01/02/2016 and expires on the 01/02/2018, therefore, the last debit will go off in February 2018. After you took your contract your first debit order went off in March 2016 not February 2016 hence the last debit order will go off in February 2018.
Regards
Cell C | PN