BAD EXPERIENCE

I have been having a problem with cell c my sim card has been disconnected I have tried to make them aware of the matter but till today non has been happening.and i have been paying my contract according to the agreement Today i decided to make a sim swap but when i contacted the call center i was informed that i cant be assisted because the sim card hasnt been active for 60 days and mind u i have to pay R55 for a sim swap.i was advised to go to the store and do a sim swap there which they are goinh to charge me R160 for it. I just notice that cell c is realy trying to rip me off I dont even have s year with the contract but it has been nothing but a worse experience.