Bad Experience

I received terrible customer service from CELL C. The staff is unhelpful and mediocre at best. Two new contracts were opened against my name in error instead of upgrading my one current contract which was due for upgrade at the time. After receiving X5 different case numbers with the latest case number received five days ago [***] and still the matter unresolved – nothing was done. For the past 47days till present, I have requested a call back from a team leader or a manager or a head of the respective departments involved – but my request was unsuccessful and simply just went ignored and to date no-one at CELL C cared to rectify their mistake. And the matter remains unresolved.

I am trying to understand how a well establish company like CELL C trick or mislead consumers through their dishonest behavior into contracts to increase their sales, look at how I am being charged fees for contracts, for devices and data I have never owned all because an contract was loaded in error . It is time to take my five CELL C contracts to another network. A fresh start is sometime just what is needed!!!