BD
Busisiwe D
1 reviews | Active since May 2013
06 Jan 2021, 21:01
Bad Experience
I took a contract phone in 2018 and I was never told to cancel the contract when it expires and never got even an SMS telling me that the contract is about to expire.
Im receiving SMS that I'm owing cell c and I paid till Dec 2020 while I took the phone Oct 2018
I sent email with no reply, tried calling but with no luck, i went to the store before the store closure, but i was never assisted.
Helpful (0)
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Replies (1)
Cell C's replyOfficial
07 Jan 2021, 07:31Hi Busisiwe
Referring to the subscriber agreement terms and conditions; On maturity of your contract you are required to inform us of your intentions to upgrade or cancel the contract. Should we receive no communication from you, your contract continues on a month to month basis.
Kindly note that we have referred your query to our Support Team for assistance. One of the consultants will contact you for cancellation.
^MM
Referring to the subscriber agreement terms and conditions; On maturity of your contract you are required to inform us of your intentions to upgrade or cancel the contract. Should we receive no communication from you, your contract continues on a month to month basis.
Kindly note that we have referred your query to our Support Team for assistance. One of the consultants will contact you for cancellation.
^MM
Cell C's reply07 Jan 2021, 07:31
Official
Hi Busisiwe
Referring to the subscriber agreement terms and conditions; On maturity of your contract you are required to inform us of your intentions to upgrade or cancel the contract. Should we receive no communication from you, your contract continues on a month to month basis.
Kindly note that we have referred your query to our Support Team for assistance. One of the consultants will contact you for cancellation.
^MM
Referring to the subscriber agreement terms and conditions; On maturity of your contract you are required to inform us of your intentions to upgrade or cancel the contract. Should we receive no communication from you, your contract continues on a month to month basis.
Kindly note that we have referred your query to our Support Team for assistance. One of the consultants will contact you for cancellation.
^MM