Bad dusgusting customer service

C surance doesn't value their customers and their untrained staff make it worse.I have been having a problem with my account where large amount was being deducted .i called their customer care to find out what was happening with my account and also requested the bill be sent through to my email. Nothing was done until i took time off to go to thier branch near by only to be told that my account has been converted to unlimited.Fine on the 14 january i lost my insured cellphone and put my claim through i was told to call back after 7 days then after 7 days i called again and im being told to call after 14 days now after 14 days a very rude customer service personnel name Zanele Miya if that's her real name tells me that my insurance has expired.it expires with the contract. Then i ask to make me understand how ? and how is my insurance and contract are intertwined together?? I have been paying for the last 5 years why now am i being told that?? And my next upgrade is due on the 28 feb.i insured Samsung J5 and this has never being a problem at all before.Then if that's the case then c surance should just terminate my contract and refund me my premiums for the past 3 years. The consultant was very rude ,she wanted me to listen to her even though i said i want some clarification as a customer then she had a decency to swear in her language and hang up my call .please c surance cancel my contract with immediate effect i had enough of the run around you are putting me through , you are robbing us