Bad customer service, worst experience ever from a service provider

Can cellc respond to my emails and queries sitting at your back office for over a month now. Fwd: Your feedback for case number ***. Today is now 34 days since I have requested my paid up letter and still no feedback. Your customer service is bad, lanagers alike. I paid up my account only to be handed over to MBD attorneys 🤦🏽♀️. There is no communication from cellc and all this nonsense because i refused to extend my contract and now that you not making money of me you give me **** service. The last payment you received from me was on the 27th January 2022 and I received my final statement on the 6th February 2022 and I still can't get my paid up letter for a terminated account.