Bad customer Service unreturned extra debit order

monday 14/12/2015 i received a sms to pay account or be handed over. Called Cell C call center and got the details and then did the payment via EFT. on Tuesday 15/12/2015 Cell C naedo Track debit ordered me for the same amount. i then called cell c to have the money refunded. was given a long story that i needed to get a stamped bank statement and go to the nearest cell c branch and then get my debit order reversed. I called cell C again was then told the double payment would be picked up and then be reversed by today 18/12/2015. So today i call to find out whats happening. The operator i spoke to grunted through the whole call had long periods of silences where i did not know if someone was there or not. then the operator mid call speaks to someone else and orders chicken wings! and then cuts me off! that Cell C customer Service.